Shure Update Utility: Devices Don’t Display For additional troubleshooting steps, including correcting firewall issues, please see Verify that all components are powered on, check all the physical connections and cables, and verify that you are running the latest version ofĪlso be sure to select the correct Network Adaptor in Preferences. If you have a ULX-D system running version 1.5.6 or older and need to update to the latest, please follow this guide. If your issue is not addressed here, please contact Troubleshooting The following are some of the most common issues SUU users have reported. Select your system for detailed instructions on how to initiate an IR update: Wireless components that are not updated through the SUU use infrared ports to send the updates from the host device to the wireless components. These systems can be connected to your computer and updated through the SUU. Others can be connected to your computer directly via USB. Certain systems support updating of transmitters when docked in networked charging stations. Push to Wireless Componentsįirmware updates may include firmware for associated wireless components. If an interruption occurs, reconnect the device to your computer and send the relevant updates again.
When all devices to be updated are checked and the proper version is selected, click Send Updates.Ĭaution: Do not turn off, unplug or disconnect the system during a firmware update. To change the firmware version being sent, double-click the device's row in the Version to install column.
In the Update Devices tab, all items to be updated are preselected. Once you've downloaded the firmware, close the Download Manager to return to the main window.
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